Customer Success Representative (Denver)

Cloud303 is a rapidly growing cloud-based consulting company that partners with Amazon Web Services (AWS) to deliver top-notch cloud solutions to businesses. We are seeking an experienced Customer Success Representative (CSR) to join our team and contribute to our continued growth. In this role, you will be responsible for:

  • Building strong, lasting relationships with our customers by assisting with account nurturing

  • Helping our customers achieve their desired outcomes and maximize our value to them.

  • Contributing to the retention of our client base.

  • Serving as an additional point of contact for our clients.

                      Day to Day:

          • Customer Relationship Management:

            • Develop and maintain strong relationships with assigned customers.

            • Understand and anticipate needs, goals, and challenges.

            • Proactively engage with customers to drive adoption, usage, and satisfaction.

            • Regularly communicate with clients to provide updates, support, and gather feedback.

          • Onboarding and Training:

            • Guide customers through the technical AWS onboarding process and ensure smooth implementation.

            • Provide product demonstrations to help customers effectively use our products or services. Conduct trainings as needed.

            • Address any questions or concerns during the onboarding and training phases.

          • Customer Support and Issue Resolution:

            • Serve as an additional point of contact for customer inquiries, issues, or escalations.

            • Respond to customer inquiries promptly and provide timely resolutions.

            • Collaborate with internal teams (Operations, Sales, Developers) to resolve complex customer issues and ensure customer satisfaction.

          • Customer Success Planning:

            • Collaborate with customers to develop and execute customer success plans.

            • Identify opportunities to expand product or service usage and recommend upsell or cross-sell opportunities to sales team.

            • Monitor customer health metrics and proactively identifying potential risks or challenges.

          • Customer Feedback and Advocacy:

            • Gathering customer feedback and insights to inform product or service improvements.

            • Acting as the voice of the customer within the organization, advocating for their needs and priorities.

            • Identifying and sharing customer success stories and testimonials to promote customer advocacy.

          the individual would report directly to the Chief Operating Officer


          • US Citizen and/or authorized to work in the United States.

          • Bachelor's degree in business, marketing, or a related field (or equivalent work experience).

          • At least one year of experience in a customer-facing role, such as customer success, account management, or customer support.

          • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

          • Strong problem-solving and critical-thinking abilities to address customer challenges effectively.

          • Ability to manage multiple customer relationships and prioritize tasks in a fast-paced environment.

          • Technical aptitude and the ability to quickly learn and understand complex products or services. Familiarity with AWS or other cloud systems a definite         plus. 

          • Proficiency in CRM software, customer support platforms, and other relevant tools is a plus.

          • This is a full time, in-office position. Employee is required to work at our Cloud303 office in Lakewood, CO. Part time or out of the area applicants will NOT be considered. 


                  Cloud303 offers a competitive salary, benefits package, and a dynamic work environment where you will have the opportunity to contribute to the growth         and success of the company. This is an in-office position located near Denver, Colorado. If you are a self-starter with a passion for sales and technology, we         encourage you to apply for this exciting opportunity.

          Ready to talk? 

          Please send resume and cover letter to