Day to Day:
- Customer Relationship Management:
- Develop and maintain strong relationships with assigned customers.
- Understand and anticipate needs, goals, and challenges.
- Proactively engage with customers to drive adoption, usage, and satisfaction.
- Regularly communicate with clients to provide updates, support, and gather feedback.
- Onboarding and Training:
- Guide customers through the technical AWS onboarding process and ensure smooth implementation.
- Provide product demonstrations to help customers effectively use our products or services. Conduct trainings as needed.
- Address any questions or concerns during the onboarding and training phases.
- Customer Support and Issue Resolution:
- Serve as an additional point of contact for customer inquiries, issues, or escalations.
- Respond to customer inquiries promptly and provide timely resolutions.
- Collaborate with internal teams (Operations, Sales, Developers) to resolve complex customer issues and ensure customer satisfaction.
- Customer Success Planning:
- Collaborate with customers to develop and execute customer success plans.
- Identify opportunities to expand product or service usage and recommend upsell or cross-sell opportunities to sales team.
- Monitor customer health metrics and proactively identifying potential risks or challenges.
- Customer Feedback and Advocacy:
- Gathering customer feedback and insights to inform product or service improvements.
- Acting as the voice of the customer within the organization, advocating for their needs and priorities.
- Identifying and sharing customer success stories and testimonials to promote customer advocacy.
the individual would report directly to the Chief Operating Officer
US Citizen and/or authorized to work in the United States.
Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
At least one year of experience in a customer-facing role, such as customer success, account management, or customer support.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving and critical-thinking abilities to address customer challenges effectively.
Ability to manage multiple customer relationships and prioritize tasks in a fast-paced environment.
Technical aptitude and the ability to quickly learn and understand complex products or services. Familiarity with AWS or other cloud systems a definite plus.
Proficiency in CRM software, customer support platforms, and other relevant tools is a plus.
This is a full time, in-office position. Employee is required to work at our Cloud303 office in Lakewood, CO. Part time or out of the area applicants will NOT be considered.
Cloud303 offers a competitive salary, benefits package, and a dynamic work environment where you will have the opportunity to contribute to the growth and success of the company. This is an in-office position located near Denver, Colorado. If you are a self-starter with a passion for sales and technology, we encourage you to apply for this exciting opportunity.