Day to Day:

• Customer Relationship Management:

• Develop and maintain strong relationships with assigned customers.

• Understand and anticipate needs, goals, and challenges.

• Proactively engage with customers to drive adoption, usage, and satisfaction.

• Regularly communicate with clients to provide updates, support, and gather feedback.

• Onboarding and Training:

• Guide customers through the technical AWS onboarding process and ensure smooth implementation.

• Provide product demonstrations to help customers effectively use our products or services. Conduct trainings as needed.

• Address any questions or concerns during the onboarding and training phases.

• Customer Support and Issue Resolution:

• Serve as an additional point of contact for customer inquiries, issues, or escalations.

• Respond to customer inquiries promptly and provide timely resolutions.

• Collaborate with internal teams (Operations, Sales, Developers) to resolve complex customer issues and ensure customer satisfaction.

• Customer Success Planning:

• Collaborate with customers to develop and execute customer success plans.

• Identify opportunities to expand product or service usage and recommend upsell or cross-sell opportunities to sales team.

• Monitor customer health metrics and proactively identifying potential risks or challenges.

• Customer Feedback and Advocacy:

• Gathering customer feedback and insights to inform product or service improvements.

• Acting as the voice of the customer within the organization, advocating for their needs and priorities.

• Identifying and sharing customer success stories and testimonials to promote customer advocacy.

the individual would report directly to the Chief Operating Officer

            Requirements

• US Citizen and/or authorized to work in the United States.

• Bachelor's degree in business, marketing, or a related field (or equivalent work experience).

• At least one year of experience in a customer-facing role, such as customer success, account management, or customer support.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Strong problem-solving and critical-thinking abilities to address customer challenges effectively.

• Ability to manage multiple customer relationships and prioritize tasks in a fast-paced environment.

• Technical aptitude and the ability to quickly learn and understand complex products or services. Familiarity with AWS or other cloud systems a definite         plus. 

• Proficiency in CRM software, customer support platforms, and other relevant tools is a plus.

• This is a full time, in-office position. Employee is required to work at our Cloud303 office in Lakewood, CO. Part time or out of the area applicants will NOT be considered. 

            Benefits

        Cloud303 offers a competitive salary, benefits package, and a dynamic work environment where you will have the opportunity to contribute to the growth         and success of the company. This is an in-office position located near Denver, Colorado. If you are a self-starter with a passion for sales and technology, we         encourage you to apply for this exciting opportunity.